Privacy Policy

1. Information We Collect

We may collect the following types of information when you use our website:

• Personal Information: Your name, email address, phone number, billing address, and delivery address.
• Account Information: Login details and information associated with your customer profile.
• Order Information: Products purchased, order history, delivery details, and transaction status.
• Payment Information: Payment-related details processed through our payment service providers. We do not claim to store complete card details unless our actual payment system does so.
• Technical Information: Your IP address, browser type, device information, and website usage data.
• Communication Information: Messages, feedback, reviews, and enquiries you send to us.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders.
• Manage your account, cart, and wishlist.
• Process payments, returns, exchanges, and refunds.
• Provide customer support and respond to enquiries.
• Send order confirmations and delivery updates.
• Share promotional offers and new arrivals where you have provided the required consent.
• Improve our website, product selection, and shopping experience.
• Detect fraudulent transactions and protect our website.
• Meet applicable legal and regulatory requirements.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, maintain shopping sessions, manage your cart, and understand how visitors use the website.

You can manage or disable cookies through your browser settings. However, some website features may not function correctly if certain cookies are disabled.

4. Virtual Try-On Feature

Our website may allow you to upload a photo to try a product virtually.

Please upload only photos you have the right to use. Your photo may be processed to provide the requested feature. We aim to handle uploaded images securely and in accordance with our stated practices.

5. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our services, including:

• Payment gateways and financial service providers.
• Delivery and logistics partners.
• Website hosting and technical service providers.
• Customer communication and support services.
• Government authorities or other parties where required by law.

We do not authorise service providers to use your information for purposes beyond their permitted services. We do not sell your personal information as part of our ordinary business practices.

6. Payment Security

Payments made through our website may be handled by third-party payment providers. Your payment information may be subject to their privacy policies and security procedures.

We take reasonable steps to protect transaction-related information. However, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes, and comply with applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable law.

8. Your Privacy Rights

Subject to applicable law, you may be able to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Withdraw consent for optional marketing communications.
• Raise a concern about how your information is being handled.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These services operate under their own privacy policies.

We are not responsible for the privacy practices of external websites. We recommend reviewing their policies before sharing personal information with them.

10. Children's Privacy

Our website offers products for women and girls, but any account creation and purchase must comply with applicable age and consent requirements.

We do not knowingly collect children's personal information without the required authorisation or consent. If you believe a child's information has been collected improperly, please contact us so that we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, or legal obligations.

Any updates will be published on this page along with the revised date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

• Website: https://eccom.maxbridgesolution.in/
• Business Name: Red Stitch
• Email: care@redstitch.in
• Phone: +91 9830012345
• Business Address: 24, Park Street, Kolkata, West Bengal 700016, India

We will review and respond to privacy-related requests in accordance with applicable laws.