Last Updated: 4 November 2026
We want you to love what you wear from Red Stitch. If a piece isn't right for you, this policy explains how to return or exchange it and how refunds work.
- 7 days To request a return after delivery
- 48 hours To report damaged or wrong items
- Unworn, tags on Condition required for returns
1. Return Window
You can request a return within 7 days of the date your order is delivered. The last date for each order is based on its delivery date, and requests cannot be accepted after this window has closed.
2. Eligibility
To be eligible for a return, the item must be:
- Unused, unworn, unwashed and unaltered.
- Free of stains, perfume, makeup and any other signs of use.
- Returned with its original tags, packaging and any accompanying items, such as a blouse piece, fall or dupatta.
Every returned item is inspected when it reaches us. Items that do not meet these conditions may be declined and sent back to you.
3. Items That Cannot Be Returned
Unless they arrive damaged, defective or incorrect, the following cannot be returned or exchanged:
- Customised or made-to-measure pieces, including sarees with stitched falls or tailored blouses made to your order.
- Sale and clearance items marked as final sale.
- Innerwear, intimate apparel and similar items, for hygiene reasons.
Handcrafted pieces may show slight irregularities in weave, colour and motif placement, and colours can vary a little between screens and dye lots. These are part of how such pieces are made and are not considered defects.
4. Damaged, Defective or Wrong Items
If your item arrives damaged or defective, or isn't what you ordered, please tell us within 48 hours of delivery and share clear photos of the item and its packaging. Keep the item and packaging until we have reviewed your request. If it is confirmed, we will arrange a replacement or a full refund, including the shipping charge paid for that item, at no extra cost to you.
5. How to Request a Return
- Sign in and open My Orders.
- Choose the delivered order and the item you would like to return.
- Select a reason, the quantity and add any details. Photos help us review your request faster.
- Submit the request. You can follow its status from your order page.
Once your request is approved, our team will share the next steps for sending the item back. Please do not send an item back before your request has been approved. Each ordered item can have one return request.
6. Exchanges
Exchanges for another size or colour are subject to availability. To ask for an exchange, request a return and mention the size or colour you would like in the details. If it isn't available, we will refund you as described below.
7. Refunds
- Refunds are processed after the returned item has been received and has passed inspection.
- Online payments are refunded to the original payment method wherever possible.
- Cash on Delivery orders are refunded by bank transfer or UPI to the details you share with us.
- Original shipping charges are not refunded unless the item was damaged, defective or incorrect.
Once a refund has been issued, the time it takes to reach your account depends on your bank or payment provider.
8. Return Shipping
We cover the cost of returning items that are damaged, defective or incorrect. For other returns, you may be asked to bear the return shipping cost; we will confirm this when we approve your request.
9. Your Rights
Nothing in this policy limits any rights you have under the Consumer Protection Act, 2019 or other applicable Indian law. See our Terms & Conditions and Shipping Policy for related information.
10. Contact Us
For help with a return, please have your order number ready and contact us:
- Phone: +91 9830012345
- Email: care@redstitch.in
- Address: 24, Park Street, Kolkata, West Bengal 700016, India