Last Updated: 4 November 2026
Every Red Stitch saree, salwar suit and kurti is checked and carefully packed before it leaves us, so that it reaches you in the condition it was made to be worn. This policy explains how and when your order will be delivered.
- 2–3 working days To dispatch in-stock pieces
- 5–7 days Estimated delivery time
- Free above ₹500.00 ₹10.00 on smaller orders
1. Where We Deliver
We currently deliver to addresses across India through our courier partners. Availability can vary in some remote areas. If our courier cannot serve your pincode, we will contact you to arrange an alternative or cancel the order with a refund of any amount paid.
For delivery outside India, please contact us before placing your order.
2. Shipping Charges
Shipping charges are calculated on your order value after any coupon discount, and are always shown at checkout before you confirm your order.
| Order value | Shipping charge |
|---|---|
| Below ₹500.00 | ₹10.00 |
| ₹500.00 and above | Free |
3. Dispatch and Delivery Time
- In-stock pieces are usually dispatched within 2–3 working days of your order being placed.
- Delivery usually takes an estimated 5–7 days from the order date, depending on your location.
- Sundays and public holidays are not counted as working days.
- Festive sales, severe weather, courier disruptions and other events beyond our control can occasionally cause delays.
These timelines are estimates and not guaranteed delivery dates. If your order is significantly delayed, our team will help you find out why.
4. Tracking Your Order
You can follow the progress of your order at any time under My Orders in your account. Once your order has been handed to the courier, its tracking details appear there when available.
5. Delivery Address and Failed Attempts
Please provide a complete shipping address, the correct pincode and a mobile number on which you can be reached. To change an address after ordering, contact us as soon as possible; we cannot change it once the order has been dispatched.
If delivery fails because of incorrect details or because no one is available, the courier may return the parcel to us. We will contact you to arrange the next step, and re-delivery may carry an additional shipping charge.
6. Receiving Your Parcel
Please check that the parcel is sealed and undamaged when it arrives. We recommend recording a short video while unboxing, especially for higher-value pieces.
If an item arrives damaged or you receive the wrong item, please tell us within 48 hours of delivery and share photos of the item and the packaging. Our Return Policy explains what happens next.
7. Contact Us
If you have a question about the delivery of your order, please have your order number ready and contact us:
- Phone: +91 9830012345
- Email: care@redstitch.in
- Address: 24, Park Street, Kolkata, West Bengal 700016, India